SEPTEMBER 1, 2017 V1.1
The delivery of the order will be effective between 2 and 7 business days after receiving the Order Confirmation email. (except in the Balearic Islands which can be a maximum of 14 working days).
If for any reason the delivery date could not be met and the delivery date of the order is delayed, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. Please note that in any case we do not deliver on Saturdays, Sundays or holidays.
The delay may be due to the following reasons:
● Delivery area
● Stock break
● Failure to pay the order
● Unforeseen circumstances
When the order is delivered, you must check that the shipment is correct. If there is any discrepancy or problem with your order at the time of delivery, you must reflect the nature of the discrepancy or problem (eg open package, damaged goods) on the delivery note, and sign it. You should then contact the Customer Service Department by phone 966 06 10 57 (Our customer service hours are from Monday to Friday from 9:00 a.m. to 6:30 p.m.) or by email firstname.lastname@example.org.
If the goods do not correspond to your order or you are not satisfied with them, you can exchange them for others or return them and request a refund of the amount in accordance with the terms and conditions contained in the Returns Policy section.
Make sure that the products ordered meet your needs. If not, at this time you can still accept the delivery or return the products, bearing in mind that the return will be at your expense (for more details, see our Returns Policy).
For the purposes of the Purchase Conditions, it will be understood that the order has been delivered:
● At the chosen address: when you sign your receipt to the carrier, at the delivery address that you indicated.
You must notify the Customer Service Department as soon as possible of non-receipt of goods or delays in delivery of more than eight (8) business days.
a. let the carrier go and find no one at home.
b. that from the transport agency they call by phone to arrange delivery and cannot get in touch.
In any case, we will leave you a note explaining where your package is located and what steps to follow in order for it to be sent to you again.
If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery another day.
In order to avoid the impossibility of delivery of your order, we ask that you provide a delivery address where a recipient can always be found.