Returns Policy

JANUARY 1, 2018 V1.2

If you wish to withdraw from the Purchase Contract within 14 calendar days from the date of receipt of the products, you must notify us through our mail: mindoo@mindoo.es.

Mindoo will manage the collection at your home, or the new address that you specify in our email when you notify the return request, along with the Returns Form that you will have received with the order, duly completed. The fact of asking in said return form the reasons for withdrawal are merely informative and statistical.

Mindoo will accept returned items that are in perfect condition, with their original packaging and their use does not go beyond the mere verification of good condition and operation.

After examining the product, we will inform you if you have the right to a return. The return will be made as soon as possible and, in any case, within a period of 14 calendar days from the date you notified us of your intention to withdraw, and in the same payment method that was used to pay for the purchase. You will bear the cost and risk of returning the products to us, as indicated above.

The return of those products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product, will not proceed. If you have any questions, you can contact us through our email address: mindoo@mindoo.es